Insurance
Here at Zent Family Dentistry, one of the principles of our practice is that we build our patient relationships on a foundation of trust from day one. We hope that you have felt and experienced that trust throughout our relationship together. We very much value our relationship and the opportunity to serve you and your family.
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We alerted you a few months ago that we were weighing some pros and cons as to whether we should stay in network with Delta Dental. At this time, we have decided that we will NOT remain an in-network provider with Delta Dental, effective January 1, 2025. Through the end of this year, 2024, we will remain in-network with Delta Dental, so there won’t be any changes until January 2025.
After January 1, 2025, there will be some changes, but many things won’t change. For instance, we will still submit your claims to Delta Dental and, in most cases, they will still pay us, on your behalf. In addition, our payment plan options and policies will remain the same as well, regardless of whether we are in-network with Delta Dental or not.
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More than anything, we hope you know that you still have the option to stay here at Zent Family Dentistry. We did not make this decision lightly and ultimately; we think it is best for all of us. We sincerely hope that you will remain with us for your dental care, and we look forward to serving you for years to come.
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To help you understand what could happen, we've compiled some Frequently Asked Questions if we were to pursue no longer being in-network with Delta Dental in January of 2025.
Frequently Asked Questions
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So, you won’t be accepting my Delta Dental Insurance in 2025. What does this mean?
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• You may absolutely continue to see us as your dentist! We would be sad if you left!
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• We are still in-network with your insurance through 2024, and you may continue to see us in the same way and will have the same benefits as you always have.
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• We will be out-of-network with Delta Dental in 2025, but even then, we will continue to accept your insurance.
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• This change does not mean you cannot continue to see us as your Healthcare Provider. We will still be accepting your Delta Dental insurance, and you may absolutely continue to see us! Your out-of-pocket expense may increase on some dental procedures and not on others.
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• If you’d like more information, one of our Front Desk Team members would be happy to review things with you in more detail.
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I have Delta Dental Insurance, and I am an Active Patient at your practice. May I still see you as my dentist?
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• You may absolutely continue to see us as your dentist! We would be sad if you left!
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• We are still in-network with your insurance in 2024, and you may continue to see us in the same way and will have the same benefits as you always have through the end of 2024.
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• We are going out-of-network in 2025, but even then, we will continue to accept your insurance.
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• Even after January 1, 2025, you still can continue to see us as your Healthcare Provider. We will still be accepting your Delta Dental insurance, and you may absolutely continue to see us! Your out-of-pocket expense may increase on some dental procedures and not on others. If you’d like more information, one of our Front Desk Team members would be happy to review things with you in more detail.
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I heard that you are not accepting any new Delta Dental Patients. I’ve been a patient here for several years and my spouse or child would like to come see you. Would you accept our Delta Dental Insurance for my spouse or child?
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• We are so appreciative of your loyalty as a patient! We will of course see your spouse (child) as a patient of the practice.
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• We are still in-network with your Insurance through 2024.
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• We are going out-of-network with Delta Dental in January 2025. Even with this change, you and your family would still be able to see us as patients, and we will still be accepting your insurance.
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• Your out-of-pocket expenses may increase on some dental procedures and not on others.
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• If you’d like more information, one of our Front Desk Team members would be happy to review things with you in more detail.
If I decide to stay with Zent Family Dentistry as an Out-Of-Network provider, how much more can I expect to pay for visits?
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• Insurance plans can vary greatly, depending on what kind of plan you have.
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• Some plans will have little to no difference in benefits, while others will have differences between in and out- of-network benefits.
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• We will have a clearer picture of this after the 1st of the year, but the best way to get specific information is to contact your insurance company.
Why did you make the decision to go out-of-network with my insurance?
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• Patient care is most important to all of us at Zent Family Dentistry.
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• In the ever-changing world, especially post-Covid, Zent Family Dentistry, and dentistry as a whole, has had to evolve. Delta Dental has not evolved with us.
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• We do not feel that our patient-centered philosophy aligns with Delta Dental.
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• We feel it has been hindering us in our ability to care for our patients in the way that we would like to.
Will you still file my insurance claims for me?
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• We most certainly will!
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• Even when we are out-of-network with Delta Dental, as of January 1, 2025, we will still file your claims for you, on your behalf.
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• Currently, we are out-of-network with most insurance companies. In fact, over 50% of our patients already see us as an out-of-network provider!
We plan to continue to be your Dental Health Care Provider and are here to help you with your due diligence as you determine what is best for your family’s dental care in 2025, after we are out-of-network with Delta Dental. We wanted to notify you of this change now to provide you with education so that you might know all of your potential options in 2025.
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Just remember, you can still keep Zent Family Dentistry as your Dental Healthcare Provider, even when we are out-of-network with your insurance plan. In addition, we will still accept Delta Dental, and we will continue to send claims on behalf of all of our patients, whether we are considered in or out-of network with their insurance plan.
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Lastly, please know nothing will change with your insurance or our network status through the end of 2024. If you have additional questions about us being out-of-network with your insurance plan in January 2025, please use one of the below options to contact our office!
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Email Us: insurance@zentfamilydentistry.com
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Call Us: 574-234-4117
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Send Us A Message Below!
